Quick answer: MDEC's Expats Service Centre processes Employment Passes for companies with Malaysia Digital status that are in operation, and for operating ICT companies without MD status that meet MDEC's capital, office and assessment rules. MDEC verifies the application and approves the position, and Immigration issues the pass after MDEC approval. Since 24 April 2024, new and renewal Employment Pass applications under MDEC go through Xpats Gateway using the MDEC Expats System login.
- Two routes: MD status in operation, or non-MD ICT with capital, office and assessment.
- MDEC approves the position, and Immigration issues the pass.
- Applications go through Xpats Gateway with the MDEC login since 24 April 2024.
- MDEC charges RM2,160 (MD) or RM3,024 (non-MD) per Employment Pass.
- Staffing, trading and staff augmentation do not qualify.
The Two Routes
| MD status company | Non-MD ICT company | |
|---|---|---|
| Who it is for | Company with MD (or MSC Malaysia) status that is in operation and complies with its conditions | Malaysian-incorporated ICT company without MD status, fully operational, ICT as core business |
| Paid-up capital | No amount stated on MDEC's MD page | RM250,000 (100% local), RM350,000 (local and foreign), RM500,000 (100% foreign) |
| Office | Not stated on MDEC's MD page; the company must be in operation | Physical office in Malaysia required |
| First-time set-up | About 2 working days | About 30 working days, with site visit and possible interview |
| Employment Pass MDEC fee | RM2,160 | RM3,024 |
| Diploma holder qualifies with | 2 years' relevant multimedia or ICT experience | 5 years' relevant experience |
What MDEC Does
The Expats Service Centre, established in 2007, processes the passes needed for foreign knowledge workers and their dependants: the Employment Pass, Dependant Pass, Permission to Study, Social Visit Pass and the checklist for other passes. It runs the Expats Online System with status updates by system notification, email and SMS, a helpdesk, and an emergency hotline once a customer subscribes. Customers who apply are assigned a dedicated Client Manager. MDEC says the process is subject to requirements under the Immigration Act 1959/63 and the Immigration Regulations 1963.
Who MDEC Does Not Serve
- Trading, meaning reselling hardware and software.
- Manufacturing.
- Telecommunication services.
- Staffing services and recruitment agencies.
- Event management, training and consultancy, e-news and e-publishing, advertising.
- Staff augmentation as MDEC defines it.
- Computer retail and cybercafés, which MDEC says are not allowed or encouraged to apply for expatriate posts.
How an Application Moves
Company is registered with MDEC
MD companies subscribe through the Expats System. Non-MD ICT companies register and are assessed first. The company uploads the Authorised Person Letter and the Expatriate Service Agreement.
Obtain JTKSM section 60K approval
Apply through Xpats Gateway. Approval is valid for 12 months and one application covers several vacancies.
Advertise on MyFutureJobs
Obtain the PERKESO acknowledgement letter for the vacancy unless an exemption applies.
Submit the FKW Projection Request
File in the eXpats system with all mandatory documents. The FKW Approval Committee decides.
Submit the individual FKW application
File through Xpats Gateway with online payment. MDEC and Immigration approve or reject, and MDEC issues the letter.
Visa, endorsement and start
The applicant stays outside Malaysia until the Approval Letter is issued and any Reference Visa or eVisa is obtained. Endorsement at ESC KLIA Terminal 1 or at the Expats Service Centre follows.
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Who Decides What
| Approval | Who decides | What the sources say |
|---|---|---|
| Section 60K, Employment Act 1955 | Department of Labour Peninsular Malaysia (JTKSM) | Required for new Employment Pass applications (approval requirement since 1 January 2023, submitted through Xpats Gateway from 1 July 2025); valid 12 months; one application per company; processed in 10 working days |
| MyFutureJobs advertisement | PERKESO (SOCSO) | Acknowledgement letter required for new Employment Pass applications from 1 July 2025, with exemptions for renewals, in-country position or category changes and positions on PERKESO's exemption list |
| FKW Projection | MDEC FKW Approval Committee | Only approved projection headcount allows individual FKW applications |
| Employment Pass | MDEC and Immigration jointly | Approval or rejection letter issued by MDEC |
Common Mistakes
Assuming an IT label is enough
MDEC checks activities against the e-SSM profile and, for non-MD companies, visits the office.
Ignoring the continuing duty
The company must keep meeting the eligibility criteria while passes are valid.
Using the wrong checklist
MDEC publishes separate checklists for MD and non-MD companies.
How We Help
What we handle for you
Before you apply
- Check which MDEC route your company fits, MD status or non-MD ICT, and whether the post, salary and category match.
- Prepare the JTKSM, MyFutureJobs and supporting documents with your team and review them against MDEC's checklist.
Application
- Prepare the FKW projection and pass application for your company's authorised person to submit, and help you respond to MDEC and Immigration queries.
- MDEC states that companies are discouraged from nominating a third-party agent as the authorised person, so the submission stays under your own account.
Why companies choose us
End-to-end under one roof
- We handle company incorporation, Malaysia Digital status, accounting and payroll as well as expatriate pass preparation, so your structure, payroll and hiring plan stay aligned.
- The company is set up correctly from day one.
We check before you invest
- We confirm eligibility, including whether you can hire the expatriates you need, before a foreign investor decides to incorporate in Malaysia.
- Neutral Consulting PLT is a Kuala Lumpur firm led by a Managing Partner who is a member of the Malaysian Institute of Accountants.
Frequently Asked Questions
Straight answers to the questions we hear most.
Which companies can apply through MDEC?
MDEC's Expats Service Centre serves companies with Malaysia Digital (MD) status, or MSC Malaysia status, that are in operation and comply with the conditions of that status. It also serves ICT companies without MD status that are fully operational and use ICT as their core business, subject to a minimum paid-up capital, a physical office and an assessment by MDEC. Companies in non-qualifying activities, such as trading, staffing and staff augmentation, do not qualify.
What does an Employment Pass cost through MDEC?
MDEC's published charge is RM2,160 per applicant for an MD company and RM3,024 per applicant for a non-MD company, for new and renewal applications. A Dependant Pass or Social Visit Pass is RM540 per applicant, and an amendment of an approval letter is RM108. Immigration's own fees are on a separate Immigration schedule that MDEC links to, and this page does not quote them. Confirm the current amounts with MDEC before budgeting.
How long does an Employment Pass application through MDEC take?
MDEC states about 14 working days for an FKW Projection Request, about 7 working days for an individual FKW application, and 10 working days for the JTKSM section 60K approval that comes first. Endorsement takes 3 working days for an applicant already in Malaysia, and immediate endorsement at ESC KLIA Terminal 1 for an applicant arriving from abroad. A first-time MD company subscription takes about 2 working days, and a non-MD registration about 30 working days. These are stated service times for complete submissions, not guarantees.
What is Xpats Gateway?
It is the government's single-window platform for Employment Pass applications. MDEC states that since 24 April 2024 all new and renewal Employment Pass applications under MDEC go through Xpats Gateway, using the same login as the MDEC Expats System. Once an application is forwarded to the MDEC eXpats system it can no longer be edited in Xpats Gateway, and changes must be requested from MDEC.
Can we use a consultant or agent for the application?
MDEC states that companies are discouraged from nominating a third-party agent as the company's authorised person. The authorised person is named in the Authorised Person Letter on company letterhead and signs up through the company's own account. A consultant can still help prepare documents, check them against MDEC's checklist and advise on the route, while the company's own authorised person submits. Xpats Gateway separately says a Private Employment Agency may submit section 60K applications as an authorised representative, although its own wording on who counts as one is unclear.
Does staff augmentation qualify?
No. MDEC lists staff augmentation among the activities that do not qualify, describing it as resource requests through a request form, projects without project managers, pricing by resource tables or work permit costs, and resources with no service level commitment beyond available hours. MDEC states that it may check for these activities and revoke passes or MD status at any time.
What is section 60K approval?
Section 60K of the Employment Act 1955 requires employers to get approval from the Department of Labour Peninsular Malaysia (JTKSM) before employing an expatriate. It applies to private sector employers in Peninsular Malaysia and Labuan under amendments effective 1 January 2023, applications go through Xpats Gateway from 1 July 2025, and it is required for new Employment Pass applications, valid for 12 months, and decided in 10 working days. Xpats Gateway states that operating without the required approval carries a fine of up to RM100,000, imprisonment of up to five years, or both.
Do we have to advertise the job on MyFutureJobs?
For new Employment Pass applications from 1 July 2025, Xpats Gateway requires the MyFutureJobs advertisement acknowledgement letter from PERKESO, with exemptions for renewals, in-country position or category changes, and positions on PERKESO's exemption list. PERKESO decides, and employers must follow its advertising guidelines. MDEC's pages describe this as SOCSO approval after advertising the vacancy.
What is an FKW Projection Request?
It is the request through the eXpats system for the number of foreign knowledge workers a company may hire. Under MDEC's June 2026 announcement, a company seeking new or additional FKW headcount files the request with all mandatory documents, MDEC reviews it, and the FKW Approval Committee decides. Only approved projection headcount allows the company to file individual FKW applications.
Where is the full document list?
MDEC publishes an Employment Pass Checklist for MD Companies and one for Non-MD Companies, both version 3 with file names dated 28 May 2026, and an FKW Projection checklist and template for June 2026. They sit in MDEC's document library, which this page could not reproduce. Download the current version from MDEC rather than relying on any third-party list, ours included.
Who do we contact at MDEC?
The Expats Service Centre, MDEC, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor, at [email protected] or 03-8315 3106 and 03-8315 3157. For JTKSM section 60K questions, Xpats Gateway lists [email protected] and 03-8000 8000. For the MyFutureJobs step it lists PERKESO at [email protected] and 1300-22-8000.
Is MDEC the same as Immigration?
No. MDEC verifies the application and approves the position. Immigration issues the pass sticker or ePass after MDEC approval, and the decision on an individual application is joint, with MDEC issuing the Approval or Rejection Letter.
Does MDEC route apply only to MD status companies?
No. MDEC also serves ICT companies without MD status that meet its non-MD criteria. The first set-up takes longer, about 30 working days, and the MDEC charge per pass is higher.
Where is the MDEC office?
Expats Service Centre, MDEC, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor. Sticker collection for applicants abroad is at ESC KLIA Terminal 1.
Sources
Official sources
- MDEC, Expats Service Centre: services and eligibility
- MDEC, Pre-application process for MD companies
- MDEC, Pre-application process for non-MD companies
- MDEC, Application process for MD companies
- MDEC, Application process for non-MD companies
- MDEC, Submission of Employment Pass applications via Xpats Gateway
This page is general information, not legal advice. Agencies change their requirements, so confirm the current rules with MDEC, the Immigration Department (ESD) and MIDA, or with us, before you act. Checked November 2026.
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